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WHAT TO EXPECT

Before we begin your roof

  • You can arrange for your free estimate on our website or by telephone
  • We will do a thorough assessment and recommend the right roofing application for you
  • You will receive a quote package containing:
    • A written quote describing the scope of work including costs,
    • The specific material to be used on your roof, and
    • Guidelines for Reroofing Preparation along with other information pertinent to your roof.

Getting Started

  • The quote requires your signature before it becomes a contract
  • You will not be required to put any money down on the job
  • You will be given immediate access to our website login &/or mobile app to facilitate communication with Claw
  • We will do our best to meet your scheduling needs remembering weather will have an impact
  • You will be notified when the material is expected to be delivered
  • You can expect the material to arrive a day or two before the work is scheduled
  • You will be contacted by the Foreman the day before the crew is scheduled to arrive
  • You can consider this your que to review and implement the Guidelines for Reroofing Preparation

On the job

  • Prior to job commencement the Foreman will be available to discuss any specific directions or concerns you wish to share
  • The Foreman will provide daily updates describing job progression and those updates will be available using your website login &/or mobile app
  • You will be notified about any unexpected problems resulting in additional costs and that information will be documented and accessible to you via your website login &/or mobile app
  • Your signature will be required before any change orders are implemented
  • Job site cleanup will be conducted at the end of every work day

Upon Completion

  • The Foreman, Project Manager &/or owner of the company will complete a quality insurance inspection with you to ensure you are satisfied with the job
  • You will be issued an invoice reflecting the quote &/or any change orders
  • Payment is expected following completion of job and after passing our quality assurance inspection
  • You can pay using credit, cash or cheque – payment can even be made using your website login &/or mobile app
  • After payment is receive you will be issued a receipt and your 10 year labour warranty
  • Your feedback will be requested and, should you take the time to give us a review, we will buy you a coffee…or several
  • If we do your family or friends roof because of your referral we will buy you dinner
  • Should something go wrong with your new roof (nobody is perfect) contact us and we will respond immediately
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